Help Center
364ace FAQ — Frequently
364ace FAQ — Frequently
Asked Questions
Find answers to all questions about accounts, deposits and withdrawals, bonuses, games and security here.
364ace is committed to giving players in Bangladesh the best experience. Below we have gathered detailed answers on everything from account registration to bKash and Nagad deposits, welcome bonus terms, BPL cricket betting, slots game rules and responsible gaming. If you cannot find your question, our 24/7 live chat support is always ready.
Group 01
Group 02
Group 03
Group 04
Group 05
Account and Registration
Joining 364ace for the first time? The questions below will help you get started.
To open an account at 364ace you need an active mobile number, a valid email address, and your correct name and date of birth. It is important to provide accurate information at registration, as identity verification may be required at the time of withdrawal. Providing incorrect information may cause problems in the future, so fill in all details correctly.
No, only one account is allowed per person. Attempting to open multiple accounts may result in all accounts being closed and balances cancelled. If you cannot remember your previous account details or are facing any issue, contact 364ace live chat support — they will help you.
Click the "Forgot Password" option on the login page. Enter your registered mobile number or email and you will receive a verification code, which you can use to set a new password. This process is usually completed within a few minutes. If you have any trouble, get help from 24/7 live chat support.
You may typically need a copy of your National Identity Card (NID) or passport, and proof of ownership of the payment method used. Upload clear scans or photos for faster verification. 364ace stores your documents completely securely through SSL encryption.
Deposits and Withdrawals
All information on transactions via bKash, Nagad, Rocket and bank transfer.
Deposits via bKash are usually instant — in most cases the balance updates within a few seconds to a few minutes. Bank transfers may take slightly longer. If a deposit has not arrived, contact 364ace live chat with your payment reference number.
The minimum deposit amount at 364ace is ৳100, and this applies to all methods — bKash, Nagad, Rocket and bank transfer. Our goal is to give everyone the opportunity to start playing with a small budget, so that everyone can play with an amount that suits them.
The minimum withdrawal is ৳500. 364ace typically takes just 5 to 30 minutes to process a withdrawal. Withdrawals to bKash, Nagad and Rocket are the fastest. Bank transfers may take slightly longer but all withdrawals are processed on the same day.
364ace itself does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transfer charges. Check your payment provider's terms and conditions for details.
Yes, Nagad is fully supported at 364ace. Use the Nagad app to deposit easily and withdraw quickly when you win. Minimum deposit ৳100, withdrawal ৳500. In addition to Nagad, bKash, Rocket and bank transfer are all equally supported at 364ace.
Games and How to Play
Questions about slots, cricket betting, live casino and mobile gaming.
To bet on BPL (Bangladesh Premier League) matches, first log in to 364ace, go to the cricket section and select your preferred match. Pre-match bets before the match starts and in-play betting during the game may be available. Always bet responsibly and within your means.
RTP stands for Return to Player — a theoretical calculation of what percentage of total wagers a game returns to players over the long term. This is a long-term average; the same result does not come in every round. Volatility indicates how frequently and how large rewards may come.
Yes, 364ace is fully mobile-friendly. Play directly in the browser on any Android or iOS smartphone — no separate app download needed. Slots, cricket betting and live casino all run smoothly on mobile and the interface adjusts itself to fit the screen size.
Enjoy Baccarat, Roulette, Blackjack, Andar Bahar, Dragon Tiger and many more games with real dealers at the 364ace live casino. Live sessions run all day in Bangladesh time on tables from top providers like Evolution Gaming and Ezugi — you can join at any time.
Yes. 364ace uses only software from reputable game providers, which run on Random Number Generator (RNG) technology. This means the result of every spin or bet is completely random and cannot be known in advance or influenced by anyone. Fair play is our core commitment.
Bonuses and Promotions
Learn about the welcome bonus, wagering requirements, VIP cashback and regular offers.
The 364ace welcome bonus is available by opening a new account and making your first deposit. 100% bonus on the first deposit, up to ৳20,000. Example: deposit ৳1,000 and get ৳1,000 bonus, total balance will be ৳2,000. Deposit ৳42,000 or more and get the maximum ৳20,000 bonus, total ৳62,000.
The wagering requirement for the 364ace welcome bonus is just 10 times (10x). That means if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets before withdrawing. Once this condition is met, the bonus amount is added to your main balance and becomes withdrawable.
The 364ace VIP program has four tiers:
- Bronze — up to 0.2% cashback weekly
- Silver — up to 0.4% cashback weekly
- Gold — up to 0.6% cashback weekly
- Platinum — up to 0.8% cashback weekly
Besides the welcome bonus, 364ace also offers reload bonuses, cashback offers, tournament prizes and special promotions on special occasions — such as during BPL season, the T20 World Cup or IPL. Check the platform regularly for the latest offers.
Bonuses can be used on most slots and selected casino games. Bets in some games may count only partially toward wagering calculations. The full terms and conditions of the bonus can be found on the terms and conditions page. If in doubt, ask on live chat.
Safety and Responsible Gaming
Questions about your data security, age limits, self-exclusion and support.
Yes. 364ace uses SSL encryption technology to keep all data secure. Players' personal information and financial transactions are processed through encrypted channels. We do not sell or share your information with third parties. Read the privacy policy for more details.
Yes, 364ace provides responsible gaming tools. If you feel you are having difficulty controlling your play, you can request a temporary break or permanent self-exclusion via live chat or by emailing [email protected]. More information on responsible gaming can be found here.
If you or someone close to you is struggling with gambling addiction, please seek professional help. Detailed resources and advice are available on the 364ace responsible gaming page. Always remember — gaming is for entertainment only; never play with borrowed money.
364ace is for persons aged 21 and above only. Opening an account by minors is strictly prohibited. An identity document may be requested at the time of registration or withdrawal for age verification. This rule exists for the safety of all players.
The 364ace support team is available 7 days a week, 24 hours a day in Bengali via live chat. You can also contact by email at [email protected]. Service is always available according to Bangladesh Standard Time (BST), so you can get help at any time, day or night.
Still have questions? We are ready to help
Contact support — get instant answers in Bengali via live chat, 24/7.
Chat with us on Live ChatEmail: [email protected] | Service hours: 24 hours, 7 days (BST)