364ace Responsible Gaming Guidelines
Gaming is for entertainment — not for problems. 364ace provides a complete toolset including deposit limits, time-out, and self-exclusion to keep you safe.
Our Commitment to Responsible Gambling
364ace believes that online gaming is only enjoyable when played in a controlled and mindful environment. Millions of players across Bangladesh enjoy slots, cricket betting, live casino, and more on our platform. We are firmly committed to ensuring the safety and mental well-being of every player.
Responsible gaming means making informed decisions about when you play, how long you play, and how much you spend. Gambling should never be seen as a source of income — it is purely entertainment. 364ace always operates by this core principle.
Gambling is for adults only (21+). Never play with borrowed money, bill payment funds, or family savings. If you feel gambling is having a negative impact on your life, contact us immediately.
Keep Your Gaming Under Control
364ace gives you these powerful tools to take control of your own gaming experience.
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, the system automatically rejects any additional deposit requests. This keeps your budget in your own hands.
Time-Out Feature
Use the time-out feature when you need a temporary break. Choose any break period from 24 hours to 30 days. During this time, logging in or placing bets on your account will not be possible.
Self-Exclusion
Choose self-exclusion if you want to take a long-term break. Options range from 6 months to permanent closure. Contact us via live chat or email and our support team will close your account within 24 hours.
Reality Check Reminder
Reminders appear on screen at set intervals telling you how long you have been playing and how much you have spent. These reminders help keep you grounded in reality.
Loss Limit
Set a limit on how much you can lose in a day or a week. Once the limit is reached, the system will not allow any further betting. This protects you from financial loss.
24/7 Bengali Support
If you feel concerned at any time, contact our Bengali-language support team. Reach us via live chat or email ([email protected]) — we are always here for you.
Why the 21+ Age Limit Matters
You must be at least 21 years old to register and play at 364ace. We follow a strict age verification process on our platform to protect minors.
If there is any doubt, we reserve the right to verify identity documents (national ID or passport) at any time. If an account is identified as belonging to a minor, it will be closed immediately and all deposited funds will be returned.
If anyone under 18 lives in your household, please use a password lock on your device and always log out of your account.
Age Verification Steps
Provide Information at Registration
Enter your correct date of birth when opening an account.
Upload Identity Document
You may be asked to upload a photo of your national ID or birth certificate if required.
Start Playing Once Verified
Full access will only be granted once your age is confirmed.
Recognise the Signs of Gambling Addiction
If any of the signs below apply to you, take a break immediately and seek help. This is not a sign of weakness — it is a sign of courage.
- Continuing to play more to win back lost money ("chasing losses")
- Neglecting family, friends, or work because of gambling
- Trying to stop playing but failing repeatedly
- Borrowing money or using funds meant for other urgent needs to gamble
- Feeling restless, irritable, or anxious when not gambling
- Hiding the amount you play or the losses from your family
- Playing out of stress or compulsion rather than enjoyment
- Disruption to sleep, eating, or daily routines
How to Activate Self-Exclusion
Deciding to protect yourself is easy — we have made the entire process as straightforward as possible.
Contact Us via Live Chat or Email
Let our support team know you want self-exclusion. Use live chat or [email protected].
Choose a Duration
6 months, 1 year, or permanent exclusion — choose what suits your needs.
Confirm Your Identity
For security, you will need to confirm the name and email on your account.
Exclusion Will Take Effect
Your account will be deactivated within 24 hours of your request and a confirmation will be sent by email.
It Is Never Too Late to Get Help
Problem gambling is a recognised health condition. There is no shame in it. Mental health services in Bangladesh are steadily improving.
Our support team is ready to help in Bengali 7 days a week, 24 hours a day. You are not alone.
24/7 Live Chat
Our Policies to Protect Players
364ace is not just a gaming platform — it is a responsible community.
Secure and Encrypted Transactions
All financial transactions are protected by SSL encryption. Your information is never shared with third parties.
Strict Age Verification
We follow a zero-compromise policy to protect minors and suspicious accounts are suspended immediately.
Fair Play Assurance
Our games come from accredited providers and are regularly audited to ensure fair outcomes.
Fast Withdrawals
Withdrawals via bKash, Nagad, Rocket, or bank transfer are completed in just 5–30 minutes.
Privacy Protection
Your personal information is kept completely confidential. See our privacy policy for details.
Support in Bengali
Our entire support team speaks Bengali. Help is available 24 hours a day, 7 days a week for any issue.
Responsible Gaming FAQ
Find answers to the most frequently asked questions about responsible gambling below.
Enjoy the Entertainment, Responsibly
Enjoy slots, cricket betting, and live casino at 364ace — within your limits, and with enjoyment.