364ace Privacy Policy

1 Introduction and Scope of Policy

364ace ("we", "us", or "platform") operates a safe and reliable online entertainment platform for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect about you when you use our website https://364ace.cam, how that information is processed, and the steps we take to protect your privacy.

By using our services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform and contact us.

2 Data Collection

We collect your information in several ways. The types of information and how they are collected are described in detail below.

2.1 Information You Provide

Information you provide when registering an account, using our services, or contacting us may include:

• Full name, date of birth, and national ID details
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Identity verification documents (as part of the KYC process)
• Support communication history

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• Internet Protocol (IP) address and device identifier information
• Browser type, operating system, and device characteristics
• Date, time, and session duration of platform access
• Pages visited and navigation patterns
• Gaming activity history (bet amounts, play time, etc.)
• Transaction history (deposits, withdrawals, and bonus usage)

3 Purpose of Data Use

We use your information for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure
• Service Delivery: To process gaming, bonuses, and payments
• Identity Verification: To comply with KYC and Anti-Money Laundering (AML) regulations
• Support: To resolve your issues via live chat or email
• Security: To detect and prevent fraud, unauthorized access, and other security risks
• Promotional Communications: To send information about bonuses and offers, subject to your consent
• Analytics and Improvement: To analyze usage patterns in order to improve the platform experience
• Responsible Gaming: To identify addiction risks and provide timely assistance

We will never use your information beyond the purposes stated above, and we will not sell or rent it to any third party without your prior consent.

4 Data Storage and Security

364ace takes the highest technical and organizational measures to protect your information. Our security measures include:

• SSL Encryption: All data transmissions use 256-bit SSL encryption technology, keeping your information secure in transit.
• Data Encryption: Collected information is stored in encrypted form on our servers.
• Access Controls: Only authorized personnel can access your information, and only on a strict need-to-know basis.
• Firewall and Security Monitoring: Our systems are actively monitored 24 hours a day against cyber threats.
• Regular Security Audits: Independent security assessments are conducted regularly to identify vulnerabilities in our systems.

5 Sharing Data with Third Parties

We do not sell your information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or banks to complete transactions. These partners have their own privacy policies.
• Identity Verification Services: Information may be shared with trusted verification providers to complete the KYC process.
• Technology Partners: Technology providers involved in operating the platform may access limited information, but they are contractually bound to maintain confidentiality.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a law enforcement authority.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred, but you will be notified in advance.

Outside of the above circumstances, we will never disclose your personal information without your prior consent.

6 Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. These cannot be disabled because the service will not work properly without them.
• Functional Cookies: Remember your preferences and settings so you do not have to re-enter information on subsequent visits.
• Analytical Cookies: Collect anonymous statistics to help us understand site traffic and usage patterns.
• Security Cookies: Help protect your account and prevent fraud.

6.2 Controlling Cookies

You can accept or reject most cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

7 Your Rights

As a user of our platform, you have the following rights:

• Right of Access: You have the right to know what information we hold about you. We will provide a complete copy upon request.
• Right to Rectification: If your information is inaccurate or incomplete, you can request that it be corrected or updated.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, however some information may be required to be retained for a set period due to legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Data Portability: You have the right to receive your information in a structured, readable format.
• Right to Object: You have the right to object to the use of your information for direct marketing purposes.
• Withdrawal of Consent: You may withdraw your consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal.

To exercise these rights, please contact our support team. We will respond to your request within 30 business days.

8 Minor Protection

364ace services are for persons aged 21 and over only. We do not knowingly collect information from any minor. If we become aware that someone has created an account in violation of the age requirement, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify our support team immediately.

9 Data Retention Limits

We will retain your information only for as long as it is needed for the relevant purpose or as legally required. Generally:

• Active Account Data: Retained for the duration that the account remains active.
• Transaction Records: Retained for a minimum of five years in compliance with financial regulations.
• KYC Documents: Retained for the period specified under regulatory requirements.
• After Account Closure: Data beyond what is legally required will be deleted after the account is closed.

Once the retention period has passed, we will permanently delete or anonymize your information using secure methods.

10 Policy Changes

We may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A prominent notice will be displayed on the website
• A notification will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed

Continued use of our platform after changes have been made will be considered your agreement to the new policy. You can stay informed about updates by visiting this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our privacy team will respond to your request as soon as possible.